AlpacaKeep1. Object and definitions
These Terms govern access to and use of the AlpacaKeep service ('Service') provided by Devid Demetz ('we', 'us', 'our'). By creating an account or using the Service, you ('you', 'user') accept these Terms in full.
- Service: The web application and related features at alpacakeep.com used to manage records of camelid livestock.
- Account: The personal credentials and the data linked to a single registered user.
- Farm: A workspace within the Service grouping animals, records, and members under one organisation.
- Marketplace listing terms: If you publish a public sale listing, our Marketplace listing terms also apply to that listing and form part of these Terms.
2. Beta status
The Service is currently in private beta and is being field-tested on a small group of working alpaca farms. Public registration is not yet open. Features, behaviour and pricing may change before public launch, and our Beta programme terms explain what that means day to day. Beta status does not reduce your statutory rights: if you are a consumer, the Service must be in conformity with the contract under Articles 135-octies and following of the Italian Consumer Code (implementing Directive (EU) 2019/770), we must supply the updates needed to keep it in conformity, and you keep the statutory remedies - bringing the Service into conformity, a proportionate price reduction, or termination.
Because the Service is still being developed, we may change, pause or remove features, including ones you use, for a valid reason: to fix errors, to protect security, to follow a change in the law, to act on what farmers tell us, or because a feature cannot reasonably be kept running. Such a change costs you nothing extra. If it affects your access to or use of the Service more than in a minor way, we tell you by email reasonably in advance, and if you are a consumer, or you live in Australia or New Zealand, you may then end the contract free of charge within 30 days of our email or of the change, whichever is later (Article 135-vicies semel of the Italian Consumer Code).
3. Account registration
To use the Service you must create an account. You agree to:
- provide accurate registration information and keep it up to date;
- maintain the confidentiality of your password and notify us immediately of any unauthorised access; if you sign in with Google, the security of your Google account is governed by Google's terms - notify us immediately if a linked Google account is compromised;
- be at least 18 years old, or have the consent of a parent or legal guardian.
4. Free and paid tiers
The Service offers a Free tier (up to 10 animals, 2 users) and paid tiers (Solo, Farm, and Pro) with higher limits and additional features. The pricing page lists current limits and prices.
Paid plans are not yet available for purchase: billing infrastructure is being prepared in parallel with public launch. When paid plans go live, billing will be annual or monthly, in EUR, and the Free tier will remain free for users who choose not to upgrade.
5. Acceptable use
You agree not to use the Service to:
- violate any applicable law, regulation, or third-party right;
- upload content that is unlawful, defamatory, or infringes the rights of others;
- attempt to gain unauthorised access to other accounts or to our systems;
- use automated means (scraping, bots) to extract data from the Service except via documented export tools;
- resell, sublicense, or otherwise commercially exploit the Service without our written consent.
6. Your data, your ownership
You retain full ownership of the data you enter into the Service: animal records, breeding history, photos, financial entries, and any other content. We act as a data processor for this content, with you as the controller for your farm.
You can export your data at any time via the in-product export feature (CSV, one download per data set). Deleting your account deletes the farms you own alone, with all their data, 30 days after your request. Our own records of your contract are kept as the law requires.
When you are the controller of personal data in farm content, our Data Processing Agreement forms part of these Terms and governs our processing on your instructions.
Please keep your own copies. Export your records regularly and keep your own copy of anything you need to be able to show, above all the registers the law requires you to keep, such as medication or animal-movement records. Our daily database backups exist to recover from a failure on our side: each is kept for 7 days and they do not include uploaded photos and documents (Privacy Policy, Section 8), so they cannot bring back a record that was deleted or changed earlier. This does not reduce our own duty to look after your data with care.
7. Our intellectual property and how you may use the Service
7.1 What is ours. The Service, including its software, source code, database structure, page and screen designs, illustrations, documentation, help articles, marketplace layouts and the AlpacaKeep name and logo, is the intellectual property of Devid Demetz, except where a third-party component carries its own licence disclosed in the release. Nothing here transfers those rights to you.
7.2 What you may do with it. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for the purpose it is built for, running your own farm's records, while your account is active. Farm members you invite share your licence for the same purpose.
7.3 What you may not do. You agree not to (a) copy, reproduce or republish the Service's software, screens or design outside the ordinary in-browser use of the site, (b) reverse engineer, decompile or disassemble the software, or (c) systematically copy or extract our screens, design, documentation, help articles or other content in order to reproduce them in another product. Nothing in this section restricts anything you are permitted to do by mandatory law, in particular your right to observe, study and test the program (Article 64-ter, paragraph 3 of the Italian Copyright Act, L. 633/1941; Article 5(3) of the Software Directive 2009/24/EC) and to decompile it for interoperability (Article 64-quater of the same Act; Article 6 of the Directive).
7.4 Feedback. If you send us suggestions, bug reports, feature ideas or comments on the Service, we may use them freely to improve the product, without any obligation to you and without any claim by us on your farm data or your name. If you would like your suggestion credited in a release note, tell us; otherwise we treat it as anonymous.
7.5 Your data stays yours. Nothing in this section affects your ownership of the records you enter into the Service or the licence you grant us under Section 6 to host and display them so we can provide the Service to you.
8. Service availability
We aim for high availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable for maintenance, updates, or due to events beyond our reasonable control. During the beta period, planned downtime is possible at any time.
9. Termination
You may close your account at any time via the in-product settings. Account closure starts the 30-day deletion period for your farm data.
We may restrict, suspend or end your use of the Service only for these reasons: (a) you breach these Terms, the Acceptable Use Policy or the Marketplace listing terms, including by publishing illegal content; (b) you use the Service in a way that endangers its security or other users (for example unauthorised access, fraud or attacks on our systems); (c) the law or an order from a public authority requires it; or (d) you do not pay for a paid plan after the grace period. Non-payment is handled separately from breaches: after the grace period your farm moves to the Free plan (nothing is deleted), and your account is not closed for it.
For a breach, we use the lightest measure that is enough, usually in this order: a warning with a deadline to put the problem right; taking specific content offline; pausing all of your farm’s public pages; suspending the account; ending the contract. We normally warn you and give you time to put things right first; we act straight away only where content is manifestly illegal, where there is a risk to people’s safety or to the Service, or where breaches are repeated. Every measure that restricts your content or account comes with a statement of reasons by email at the time it takes effect, and you can ask us to review it (Section 14).
If we end the contract, we tell you by email at least 30 days in advance, unless the law or an authority requires us to act sooner, a serious breach makes it unreasonable to continue until then, or you have repeatedly breached these Terms. Fees you prepaid for the period after the end are refunded pro rata; we may set off only damages we can prove. During the notice period your account keeps working, so you can export your data in the app; after the end you can still ask for a copy at privacy@alpacakeep.com for 30 days. The account is then deleted as described in our Privacy Policy.
10. Limitation of liability
Nothing in these Terms limits or excludes our liability for death or personal injury, for fraud, for intent (dolo) or gross negligence (colpa grave) under Article 1229 of the Italian Civil Code, or for anything else that cannot be limited under mandatory law - including your rights as a consumer under the Italian Consumer Code (D.Lgs. 206/2005) and Directive (EU) 2019/770 on digital content and services. Subject to that, and only where you use the Service in the course of a business, trade or profession, our aggregate liability arising from or in connection with the Service is limited to the greater of the amount you paid us in the 12 months preceding the event and EUR 500. If you are a consumer this cap does not apply to you: our liability is governed by the ordinary rules of Italian law, because Articles 33(2) and 36(2) of the Consumer Code make a clause limiting a consumer's remedies void even where it was individually negotiated.
AlpacaKeep is a record-keeping tool, not an adviser. It helps you keep and organise your records; it does not give veterinary, legal, tax or regulatory advice and does not replace your vet or the authorities. You remain responsible for the care of your animals, for the decisions you take, and for keeping the registers and records the law requires of you complete, correct and available when they are asked for. The reports and printouts the Service produces help you do that; check them before you rely on them.
Figures the Service works out for you, such as expected birth dates, gestation lengths, growth charts, averages and statistics, dose calculations and the end of withdrawal periods, are calculated from the records entered and from general reference values. They are for information: they can be incomplete or wrong, for example when a record is missing or an animal differs from the average, and we do not guarantee that they are accurate for your animals. Check them against your own records, the product label and your vet's advice before you act on them, in particular for doses and withdrawal periods. If you use the Service in the course of a business, trade or profession, we are not liable for losses caused by a decision you took on the basis of such a figure, except where they result from our intent or gross negligence or from anything else the first paragraph of this section preserves. If you are a consumer, this paragraph does not limit our liability, which stays governed by the ordinary rules described in the first paragraph.
If you live in Australia or New Zealand, nothing in this section limits our liability for failing to meet a guarantee under the Australian Consumer Law or the Consumer Guarantees Act 1993, except where the Australian Consumer Law allows us to limit it to supplying the Service again or paying the cost of having it supplied again (section 64A).
11. Right of withdrawal (consumers)
If you subscribe to a paid plan as a consumer (i.e., outside any business, trade, or profession), you have the right to withdraw from the contract within 14 days of the day the paid contract is concluded, without giving any reason, under Article 52 of the Italian Consumer Code (D.Lgs. 206/2005, implementing EU Directive 2011/83). The withdrawal right applies once per subscription contract: automatic renewals at the price shown when you subscribed do not open a new withdrawal window.
If you withdraw within the 14-day window, you receive a full refund of the amount paid, to the original payment method. We do not deduct anything for the days you already used the Service, even though consumer law would allow a proportionate deduction. You can exercise the withdrawal directly in the product (Settings → Billing → Cancel subscription), with the "Withdraw from contract here" function linked at the foot of every page of this website, or with any other clear statement, for example an email to contact@alpacakeep.com (ideally from your account email address, so we can find your contract). Full details and refund timelines are in our Cancellation & withdrawal policy.
12. Changes to these Terms
We may update these Terms where there is a valid reason to do so, such as a change in law, regulatory guidance, infrastructure, sub-processors, security, features or a renewal price. We notify all registered users by email at least 30 days before a material change takes effect and identify the effective date. Continued use after that date is governed by the updated Terms. If a change materially and adversely affects your access to or use of the Service, you may terminate free of charge before it takes effect and we refund prepaid fees for the period after termination. We will not reduce mandatory consumer rights.
If you live in Australia or New Zealand, a change never removes a right you have under the Australian Consumer Law, the Consumer Guarantees Act 1993 or the Fair Trading Act 1986, and you can close your account free of charge at any time before a change takes effect.
13. Applicable law and jurisdiction
These Terms are governed by Italian law. If you are a consumer habitually resident in another EU member state, that choice does not deprive you of the protection of the mandatory consumer-protection rules of your own country (Article 6(2) of Regulation (EC) 593/2008); where those rules protect you more than Italian law, they apply.
If you are a consumer you may bring proceedings against us either in the courts of Italy or in the courts of the EU member state where you are domiciled, at your choice, and we may bring proceedings against you only in the courts of the member state where you are domiciled (Articles 17-19 of Regulation (EU) 1215/2012; for consumers resident in Italy, Article 66-bis of the Consumer Code makes that court's jurisdiction non-derogable). For all users who are not consumers, the courts of Bolzano (Tribunale di Bolzano), Italy, have exclusive jurisdiction.
If you are a consumer habitually resident in the United Kingdom, the choice of Italian law does not deprive you of the protection of the mandatory rules of the law of the part of the United Kingdom where you live (England and Wales, Scotland or Northern Ireland). You may bring proceedings against us in the courts of that part of the United Kingdom or in the courts of Italy, and we may bring proceedings against you only in the courts of the part of the United Kingdom where you live.
If you live in Australia, nothing in these Terms excludes, restricts or changes any right or remedy you have under the Australian Consumer Law or any other Australian law that cannot be excluded, and the choice of Italian law does not take away your consumer guarantees (section 67 of the Australian Consumer Law). You may bring proceedings against us in the courts of the Australian state or territory where you live or in the courts of Italy, whether or not you are a consumer; the exclusive jurisdiction of the courts of Bolzano set out above does not apply to you.
If you live in New Zealand, nothing in these Terms excludes or limits any right you have under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986, and we do not contract out of either Act, even if you use the Service in trade. You may bring proceedings against us in the courts or the Disputes Tribunal of New Zealand or in the courts of Italy, whether or not you are a consumer; the exclusive jurisdiction of the courts of Bolzano set out above does not apply to you.
14. Content moderation and notice-and-action
We review content manually; AlpacaKeep uses no automated content moderation. This covers everything published through the Service: sale pages, a farm’s storefront, the marketplace and breeders directory, the website widget and the public herd page, including the photos and documents shown there. Content can be taken offline, or a farm’s public pages paused, if it is illegal or breaches Section 5 of these Terms, the Acceptable Use Policy or the Marketplace listing terms. Which measures we use, and in what order, is set out in Section 9 and in the Acceptable Use Policy, section 6.
Anyone, including people without an account, can report content through our notice-and-action procedure (the Report content page). We confirm receipt of every report that gives contact details, normally within one working day, and handle reports of content that threatens anyone’s safety, or that is manifestly illegal, the same day. We aim to decide other reports within thirty days. Reviews are conducted in English and Italian.
When we restrict content or an account, we email a statement of reasons at the time we act, as Article 17 of the Digital Services Act (Regulation (EU) 2022/2065) and, for business sellers, Article 4 of Regulation (EU) 2019/1150 require. You can challenge a decision by replying to that email within six months; the measure stays in place while we review it, and if it was wrong we reverse it without delay. You can also complain to a Digital Services Coordinator or go to court; the details are on the Report content page.
For users in the United Kingdom (Online Safety Act 2023). We do not allow illegal content on AlpacaKeep. That includes terrorism content, child sexual exploitation and abuse content and every other kind of priority illegal content under that Act. For each of these we keep the time such content could be online as short as we can, in the same way: only registered farm accounts can publish pages, a person reviews every report, and we take content offline promptly once we find it is illegal or breaks these Terms. For content that is illegal under UK law, this applies instead of the warning and deadline described in section 9. We use no automated or proactive technology to find or remove content. If an intimate image of you has been shared without your consent, or you act for the person shown, say so in your report: we take it offline as soon as we reasonably can, and no later than 48 hours after your report. We close accounts that we have reasonable grounds to believe are run by or for an organisation proscribed under UK terrorism law. You can complain to us, in the way the Report content page describes, about content you think is illegal, about a decision we took on your content or account, or if you think we are not meeting our duties under that Act, including our duties to respect freedom of expression and privacy. We look at it promptly, and if we were wrong we put your content or account back. If we take down or restrict your content, or suspend or close your account, in breach of these Terms, you have the right to bring a claim against us for breach of contract.
For users in Australia (Online Safety Act 2021). We do not allow child sexual exploitation material, pro-terror material or other material that would be refused classification in Australia, and we take such material offline promptly once we find it. If we receive a removal notice from the eSafety Commissioner, we act on it within the time it sets. If you are not satisfied with how we handled your report, you can complain to the eSafety Commissioner at esafety.gov.au.
For users in New Zealand. If you complain to us about a harmful digital communication published through the Service, we may handle the complaint in the way section 24 of the Harmful Digital Communications Act 2015 describes, which includes passing it on to the author within 48 hours. Using that process does not limit our right to remove content that breaks these Terms or the Acceptable Use Policy.