AlpacaKeep1. Object and definitions
These Terms govern access to and use of the AlpacaKeep service ('Service') provided by Devid Demetz ('we', 'us', 'our'). By creating an account or using the Service, you ('you', 'user') accept these Terms in full.
- Service: The web application and related features at alpacakeep.com used to manage records of camelid livestock.
- Account: The personal credentials and the data linked to a single registered user.
- Farm: A workspace within the Service grouping animals, records, and members under one organisation.
- Marketplace listing terms: If you publish a public sale listing, our Marketplace listing terms also apply to that listing and form part of these Terms.
2. Beta status
The Service is currently in private beta and is being field-tested on one family farm. Public registration is not yet open. Features, behaviour and pricing may change before public launch, and our Beta programme terms explain what that means day to day. Beta status does not reduce your statutory rights: if you are a consumer, the Service must be in conformity with the contract under Articles 135-octies and following of the Italian Consumer Code (implementing Directive (EU) 2019/770), we must supply the updates needed to keep it in conformity, and you keep the statutory remedies - bringing the Service into conformity, a proportionate price reduction, or termination.
3. Account registration
To use the Service you must create an account. You agree to:
- provide accurate registration information and keep it up to date;
- maintain the confidentiality of your password and notify us immediately of any unauthorised access; if you sign in with Google, the security of your Google account is governed by Google's terms - notify us immediately if a linked Google account is compromised;
- be at least 18 years old, or have the consent of a parent or legal guardian.
4. Free and paid tiers
The Service offers a Free tier (up to 10 animals, 2 users) and paid tiers (Solo, Farm, and Pro) with higher limits and additional features. The pricing page lists current limits and prices.
Paid plans are not yet available for purchase: billing infrastructure is being prepared in parallel with public launch. When paid plans go live, billing will be annual or monthly, in EUR, and the Free tier will remain free for users who choose not to upgrade.
5. Acceptable use
You agree not to use the Service to:
- violate any applicable law, regulation, or third-party right;
- upload content that is unlawful, defamatory, or infringes the rights of others;
- attempt to gain unauthorised access to other accounts or to our systems;
- use automated means (scraping, bots) to extract data from the Service except via documented export tools;
- resell, sublicense, or otherwise commercially exploit the Service without our written consent.
6. Your data, your ownership
You retain full ownership of the data you enter into the Service: animal records, breeding history, photos, financial entries, and any other content. We act as a data processor for this content, with you as the controller for your farm.
You can export your data at any time via the in-product export feature (CSV, one download per data set). Closing your account triggers full deletion of your farm data within 30 days, except where retention is required by law (for example, financial records under Italian tax law).
7. Service availability
We aim for high availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable for maintenance, updates, or due to events beyond our reasonable control. During the beta period, planned downtime is possible at any time.
8. Termination
You may close your account at any time via the in-product settings. Account closure starts the 30-day deletion period for your farm data.
We may suspend or terminate your account if you breach these Terms, abuse the Service, or fail to pay for a paid plan after the grace period. We will notify you by email before termination unless immediate action is required to protect the Service or other users.
9. Limitation of liability
Nothing in these Terms limits or excludes our liability for death or personal injury, for fraud, for intent (dolo) or gross negligence (colpa grave) under Article 1229 of the Italian Civil Code, or for anything else that cannot be limited under mandatory law - including your rights as a consumer under the Italian Consumer Code (D.Lgs. 206/2005) and Directive (EU) 2019/770 on digital content and services. Subject to that, and only where you use the Service in the course of a business, trade or profession, our aggregate liability arising from or in connection with the Service is limited to the greater of the amount you paid us in the 12 months preceding the event and EUR 500. If you are a consumer this cap does not apply to you: our liability is governed by the ordinary rules of Italian law, because Articles 33(2) and 36(2) of the Consumer Code make a clause limiting a consumer's remedies void even where it was individually negotiated.
10. Right of withdrawal (consumers)
If you subscribe to a paid plan as a consumer (i.e., outside any business, trade, or profession), you have the right to withdraw from the contract within 14 days of the day the paid contract is concluded, without giving any reason, under Article 52 of the Italian Consumer Code (D.Lgs. 206/2005, implementing EU Directive 2011/83). The withdrawal right applies once per subscription contract: automatic renewals at the price shown when you subscribed do not open a new withdrawal window.
If you withdraw within the 14-day window, you receive a full refund of the amount paid, to the original payment method. We do not deduct anything for the days you already used the Service, even though consumer law would allow a proportionate deduction. You can exercise the withdrawal directly in the product (Settings → Billing → Cancel subscription) or by emailing contact@alpacakeep.com from your account email address. Full details and refund timelines are in our Cancellation & withdrawal policy.
11. Changes to these Terms
We may update these Terms where there is a valid reason to do so - a change in law or regulatory guidance, a change in the infrastructure or sub-processors we rely on, a security requirement, the addition or retirement of a feature, or a price change taking effect at renewal. We notify all registered users by email at least 30 days before a material change takes effect, and the 'last updated' date above always reflects the current version. If a change negatively affects your access to or use of the Service other than minorly, you may terminate free of charge within 30 days of being notified, and we refund anything you have paid for the period after termination. We will never change these Terms in a way that reduces your statutory rights as a consumer.
12. Applicable law and jurisdiction
These Terms are governed by Italian law. If you are a consumer habitually resident in another EU member state, that choice does not deprive you of the protection of the mandatory consumer-protection rules of your own country (Article 6(2) of Regulation (EC) 593/2008); where those rules protect you more than Italian law, they apply.
If you are a consumer you may bring proceedings against us either in the courts of Italy or in the courts of the EU member state where you are domiciled, at your choice, and we may bring proceedings against you only in the courts of the member state where you are domiciled (Articles 17-19 of Regulation (EU) 1215/2012; for consumers resident in Italy, Article 66-bis of the Consumer Code makes that court's jurisdiction non-derogable). For all users who are not consumers, the courts of Bolzano (Tribunale di Bolzano), Italy, have exclusive jurisdiction.
13. Content moderation and notice-and-action
We review user-submitted content - typically public sale listings at /sale/[slug] - manually. There is no automated content moderation on AlpacaKeep. Listings may be removed or restricted if they violate Section 5 above (Acceptable use), our Acceptable Use Policy, applicable law, or third-party rights.
Anyone, including non-users, can flag content via our notice-and-action procedure. We acknowledge well-formed notices within seven calendar days and aim to provide a substantive response within thirty calendar days. Reviews are conducted in English and Italian. The procedure satisfies our obligations under EU Regulation 2022/2065 (Digital Services Act) Articles 14 and 16, and Italian Legislative Decree 70/2003 Article 16. Sellers whose content is removed receive a reasoned notice and may submit a counter-notice.