AlpacaKeep1. Object and definitions
These Terms govern access to and use of the Alpacakeep service ('Service') provided by Devid Demetz ('we', 'us', 'our'). By creating an account or using the Service, you ('you', 'user') accept these Terms in full.
- Service: The web application and related features at alpacakeep.com used to manage records of camelid livestock.
- Account: The personal credentials and the data linked to a single registered user.
- Farm: A workspace within the Service grouping animals, records, and members under one organisation.
2. Beta status
The Service is currently in private beta and is being field-tested with a single family farm. Public registration is not yet open. The Service is provided strictly 'as-is' during the beta period, without warranty of any kind. Features, behaviour, and pricing may change before public launch.
3. Account registration
To use the Service you must create an account. You agree to:
- provide accurate registration information and keep it up to date;
- maintain the confidentiality of your password and notify us immediately of any unauthorised access;
- be at least 18 years old, or have the consent of a parent or legal guardian.
4. Free and paid tiers
The Service offers a Free tier (up to 8 animals, 2 users) and paid tiers (Starter and Pro) with higher limits and additional features. The pricing page lists current limits and prices.
Paid plans are not yet available for purchase: billing infrastructure is being prepared in parallel with public launch. When paid plans go live, billing will be annual, in EUR, and the Free tier will remain free for users who choose not to upgrade.
5. Acceptable use
You agree not to use the Service to:
- violate any applicable law, regulation, or third-party right;
- upload content that is unlawful, defamatory, or infringes the rights of others;
- attempt to gain unauthorised access to other accounts or to our systems;
- use automated means (scraping, bots) to extract data from the Service except via documented export tools;
- resell, sublicense, or otherwise commercially exploit the Service without our written consent.
6. Your data, your ownership
You retain full ownership of the data you enter into the Service: animal records, breeding history, photos, financial entries, and any other content. We act as a data processor for this content, with you as the controller for your farm.
You can export your data at any time via the in-product export feature (JSON and CSV). Closing your account triggers full deletion of your farm data within 30 days, except where retention is required by law (for example, financial records under Italian tax law).
7. Service availability
We aim for high availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable for maintenance, updates, or due to events beyond our reasonable control. During the beta period, planned downtime is possible at any time.
8. Termination
You may close your account at any time via the in-product settings. Account closure starts the 30-day deletion period for your farm data.
We may suspend or terminate your account if you breach these Terms, abuse the Service, or fail to pay for a paid plan after the grace period. We will notify you by email before termination unless immediate action is required to protect the Service or other users.
9. Limitation of liability
To the maximum extent permitted by Italian law, our liability arising from or in connection with the Service is limited to the amount you paid us for the Service in the 12 months preceding the event giving rise to liability. For the Free tier, where no payment has been made, liability is limited to the maximum extent permitted by Italian law. Liability for intent (dolo) or gross negligence (colpa grave) cannot be excluded under Article 1229 of the Italian Civil Code.
10. Right of withdrawal (consumers)
If you subscribe to a paid plan as a consumer (i.e., outside any business, trade, or profession), you have the right to withdraw from the contract within 14 days of subscription, without giving any reason, under Italian Consumer Code (D.Lgs. 206/2005) Art. 52.
However, by starting to use the paid features immediately upon subscription, you expressly request that we begin performance of the contract and you acknowledge that you will lose your right of withdrawal once the service has been fully performed, in accordance with Art. 59(1)(o) of the Italian Consumer Code. To withdraw within the 14-day window before the service is fully performed, email contact@alpacakeep.com with your account email and the word 'withdrawal'.
11. Changes to these Terms
We may update these Terms over time. The 'last updated' date at the top reflects the most recent change. Material changes will be notified by email at least 30 days in advance for users with active paid plans, and continued use of the Service after the change date constitutes acceptance.
12. Applicable law and jurisdiction
These Terms are governed by Italian law.
For users acting as consumers, the competent court is the court of the consumer's place of residence or domicile in the EU, as required by EU consumer law. For all other users, the exclusive jurisdiction is the Court of Bolzano (Tribunale di Bolzano), Italy.
13. Content moderation and notice-and-action
We review user-submitted content - typically public sale listings at /sale/[slug] - manually. There is no automated content moderation on Alpacakeep. Listings may be removed or restricted if they violate Section 5 above (Acceptable use), our Acceptable Use Policy, applicable law, or third-party rights.
Anyone, including non-users, can flag content via our notice-and-action procedure. We acknowledge well-formed notices within seven calendar days and aim to provide a substantive response within thirty calendar days. Reviews are conducted in English and Italian. The procedure satisfies our obligations under EU Regulation 2022/2065 (Digital Services Act) Articles 14 and 16, and Italian Legislative Decree 70/2003 Article 16. Sellers whose content is removed receive a reasoned notice and may submit a counter-notice.