AlpacaKeepQuestions & Answers
Frequently asked questions
Everything you need to know about AlpacaKeep - plans, pricing, the free tier, early access, and what happens to your data.
How will trials work?
When we launch, every farm gets one 30-day trial of Farm, triggered the first time you click into a feature you don't have yet. No credit card required.
What happens when a trial ends?
You revert to Free. Everything you created stays visible and fully editable. If you're over the 8-animal Free cap, a banner asks you to upgrade before adding more - but data is never locked or deleted. Trials end gracefully, not as a punishment.
Can I export my data?
Yes, anytime. One click gives you a zip of your entire farm as JSON plus a /csv folder per table. Leaving is as easy as arriving.
Does it work without internet?
The app works on any smartphone browser - no app store required. V1 is online-first: if cell signal drops in the barn, submit buttons are disabled and show a "Check connection" message rather than corrupting your data. True offline sync is on the roadmap.
Is my data secure?
EU servers, daily encrypted backups, full GDPR compliance including right-to-erasure. You own your data, and you can take it with you.
Do you support farms outside the EU?
Yes. The product works anywhere with internet, in any language a browser supports. Servers are currently EU-hosted, which means a small extra latency for breeders in the Americas or Australia - measurable but not painful for a tool you use a few times a day. Other regions on request once volume justifies it.
Is annual billing the only option?
Both! Annual is the default and saves you roughly 20%. Monthly is available if you'd rather try a tier without committing for a year. The 14-day EU right of withdrawal applies regardless.